Terms and Conditions

These terms apply to every booking with Executive Cars of Sussex. Please read them before you book. Nothing in them affects your statutory rights.

Section 1Prices

• All prices are in pounds sterling (GBP).
• Your price is agreed before you travel.
• Journeys between 00:00 and 06:00 carry an overnight surcharge. It is always included in the price we quote you, never added afterwards.
• Airport return journeys carry a £15 surcharge, as shown on our prices page.
• Tolls and congestion charges are not included unless your quote says so.
• If the journey changes, for example extra stops or mileage beyond what was agreed, the price will be adjusted to match.

Section 2Waiting Time

If you have not arrived by the end of the free waiting time and we cannot reach you, the booking will be treated as a no-show and charged in full.

Section 3Payment

• New customers pay before the journey.
• Returning customers and business accounts are invoiced. Invoices are due within 3 days of the invoice being sent to you.
• We accept all major credit cards, including American Express, and cash. Every vehicle carries a card machine.

Section 4Changes and Cancellations

You can change your booking free of charge up to 24 hours before the journey. Changes within 24 hours depend on availability and may be charged as a cancellation.

Weddings and proms. A 25% deposit secures your date. If you cancel more than one month before, the deposit is refunded. After that, the deposit is kept. The balance is paid before the day. If you need to move the date and we are available, the change is free and your deposit moves with it.

If we have to cancel. If circumstances outside our control, such as severe weather, unsafe road conditions, strikes or civil unrest, make a journey unsafe or impractical, we may cancel the booking. In that case we will refund everything you have paid, with no further liability.

Section 5Your Journey

• If necessary, we may change your vehicle or chauffeur.
• Occasionally, subcontracted vehicles and chauffeurs may be supplied.
• Our chauffeurs take the most efficient route on the day, unless you give specific instructions when you book.
• Our chauffeurs drive at safe speeds, in line with road conditions, traffic and legal speed limits.
• Smoking is not permitted in any of our vehicles.
• Dogs are not permitted, except guide and assistance dogs, which are welcome in line with the Equality Act 2010. Advance notice is appreciated.
• We may refuse to carry anyone who appears to be under the influence of alcohol or drugs, or whose behaviour puts the chauffeur, the vehicle or other passengers at risk. We may also end a journey because of unruly or inappropriate behaviour.

Section 6Luggage, Belongings and Damage

• Passengers are responsible for their luggage. Excess luggage may be refused if it would be unsafe to carry.
• Our vehicles are fully insured for passenger and third-party claims. You remain responsible for your own belongings.
• You are responsible for any damage caused to the inside or outside of the vehicle during your booking. Repairs and valeting will be charged accordingly.

Section 7Complaints

If you are unhappy with any part of our service, please email us at contact@executivesussex.co.uk. We take every complaint seriously and aim to resolve it fairly.

Section 8Changes to These Terms

We may update these terms from time to time. Changes take effect when they are published on this page. The terms that apply to your booking are the ones published when you booked.

Section 9Contact

Executive Cars of Sussex
Email: contact@executivesussex.co.uk
Phone: 07498 923559